North Shore (09) 486 8900
Waitakere (09) 839 0000


  • The security team aims to provide a safe and secure environment for patients, staff and visitors
  • They patrol inside the hospital, the grounds and car parks 24 hours a day, seven days a week
  • The security department also works with traffic staff, police and ambulance officers to provide added assistance should a situation occur

Access control

  • All staff carry Waitemata DHB identification cards that should be visible
  • To gain access to the wards after visiting times contact the ward for permission and security will be contacted to escort visitors after hours

CCTV (Security Cameras)

  • For safety and protection, CCTV operates in both hospitals, outside and inside the grounds

Fire drill

  • The hospital conducts fire and disaster drills regularly
  • If an alarm sounds please follow staff instructions and do not be alarmed


  • We recommend leaving valuables at home but a lockable drawer is available in most bedside lockers
  • Ask the nurses for a key and remember to return it before you leave hospital
  • We cannot accept responsibility for any loss or damage to personal property kept at the bedside

Zero tolerance to violence

  • The DHB has a zero tolerance attitude to violence and aggression
  • If you experience violence and/or aggression nursing staff should be notified