North Shore (09) 486 8900
Waitakere (09) 839 0000

Compassionate parking guidance

1.    Overview

Compassion is one of Waitemata DHB’s core values and this is reflected in the approach we take to providing parking fee relief for those who are in genuine need.  

This guidance has been developed to help members of the public and staff understand the process the DHB uses when considering applications for assistance with the cost of parking at our key sites.

At all times, consideration of the individual is carefully balanced against the need for the DHB to generate the funds required to provide parking facilities that meet the needs of our fast-growing community in light of the fact that there is no government funding for car parking at Waitemata DHB.

We acknowledge the significant social, psychological and spiritual value of whanau, family and friends visiting their loved ones in hospital.

A Congress Ticket gives the visitor unlimited entry and exit, free of charge, to the site for one week

  1. For one-off events, it may be suitable to request an Exit Ticket which can be used once only to exit the site
  2. A $50 Discounted Ticket is available providing unlimited entry and exit to the site for one week at the request of a ward/unit charge nurse for family members

The type of ticket will depend on the circumstances below.


2.    Guidance for staff

Requests for parking concessions will be considered by the Charge Nurse Manager (or Nurse Coordinator if out of hours) in the first instance.

If it is decided that a request for a parking concession should be declined, the matter should be referred to the General Manager of the Service concerned for review. The General Manager will also communicate the decision directly to the whanau/family member/carer concerned.

Similarly, if there is doubt or concern about whether a concession should be granted, the matter should be referred to the General Manager of the Service concerned. 

When considering requests for parking concessions, members of staff are expected to be compassionate and use their judgement. The following circumstances may be taken into account, but they are not exclusive:

  • The whanau/family member/carer has been asked by staff to come into the hospital and assist with patient care
  • The whanau/family are attending the hospital to be with a patient who is entering  end-of-life care and visiting time is prolonged and frequent
  • Mothers/partners have a baby in the Special Care Baby Unit (SCBU)
  • Mothers/partners are coming into hospital for the delivery of a baby
  • Haematology/oncology patients and their carers are attending day care treatment
  • A family member of a patient who is required to be in the hospital as the patient is having difficulty coping and/or is distressed
  • The discharge of a patient has been delayed by circumstances out of their control
  • Renal patients are attending Waitakere Hospital for renal teaching procedures
  • Women are attending breast screening at Waitakere Hospital
  • A whanau/family member/patient is experiencing genuine financial difficulty.