North Shore (09) 486 8900
Waitakere (09) 839 0000

COVID-19 information

Visiting policy (as of 8am, 26 October)

We know how important it is for people in our care to be able to stay in touch with their loved ones. We also need to be vigilant about not creating potential opportunities for the further spread of COVID-19 – which is why we require visitors to wear an appropriate surgical/ procedural face mask at all times and maintain physical distancing of at least one metre wherever possible. Please remember:

  • each general hospital and maternity ward patient can have two visitors at any one time between the hours of 8am and 8pm. 
  • any requests for exceptions to the rule will be considered on compassionate grounds, with specific approval required
  • arrangements to accommodate children visiting can be discussed and made in advance with the Charge nurse/Midwife manager

Note: Variations to these regulations may apply in some parts of our facilities and in some situations.

COVID-19 information  

Where should I go if I think I have COVID-19 or have been exposed to a case? 

Please call your family doctor to get a test first. Your next best option is to visit either an Urgent Care Clinic or a designated practice. The final option is to visit a Community Testing Centre. 

It is completely FREE if you say you’re just needing a test. If your family doctor is busy, they will recommend another family doctor that can test you.

You can also visit a designated GP clinic to get tested. You don’t need to be enrolled to get tested at these clinics.

Another option is to visit an Urgent Care Clinic -some of these are opened 24 hours, 7 days a week.

Your final option is to visit a Community Testing Centre (CTCs). 

If you are unsure about whether you need a test, call Healthline on 0800 358 5453 or your GP. Please be aware that COVID-19 testing is not available at our hospitals.

Designated Clinics, Urgent Care Clinics and Community Testing Centres - Auckland

What should I know before getting a test?

  • Please ensure you have a mask on and gloves
  • Take your NHI number with you and a form of ID - this will speed up your testing process.

Remember: be calm, be kind and be patient.


Vaccination information

Who can book now

If you are aged 12 or over, you can book your free COVID-19 vaccination now. It does not matter what your visa or citizenship status is.

You can book on behalf of someone else — or help them with their booking — if you have their permission.

If you are a worker in a border or managed isolation and quarantine (MIQ) setting, getting vaccinated for COVID-19 is mandatory.

How to book online

The Book My Vaccine website is the fastest and easiest way to book and make changes to your appointment. Booking through the website can take 5 minutes or less. Click here - Book My Vaccine

To make a group booking online

Choose a clinic that has multiple bookings available around the time you want to get vaccinated. Book yourself first. You will need to book each person getting vaccinated into the same clinic.

If you have any problems when booking

Email the Book My Vaccine team if you have any problems booking or need to change your details.


How to book over the phone

You can book over the phone by calling the COVID Vaccination Healthline on 0800 28 29 26.

All calls are free, and the team are available from 8am to 8pm, 7 days-a-week. You can ask for an interpreter if you need one.

What to expect when you call

You might have to wait a little while before your call is answered, as the lines can be busy — please be patient. Once your call is answered, it will take around 15 minutes to book your appointments.

When you call, it is a good idea to have your NHI (National Health Index) number ready. This will make the booking process quicker. You can find your NHI number on a hospital letter, a prescription or prescription receipt. The Ministry of Health has also set up an 0800 number that you can call to find out: 0800 855 066.

Getting your second dose

For the best protection, it is important to get 2 doses of the vaccine.

When to get your second dose

The standard gap between doses is now 6 weeks or more.

We are extending the standard gap because it allows us to give 1 dose (partial protection) to a larger number of people faster.

Early findings from a small number of well-designed studies show that an extended gap between doses of the Pfizer vaccine gives at least an equally robust immune response.

In some situations, you may be advised to have a shorter gap between doses. For example:

  • if you are on a specific clinical treatment plan
  • if you are at higher risk of contracting COVID-19.

The minimum gap between doses will continue to be 21 days.

How to book your second dose

Follow the same steps as for booking your first dose, either online or over the phone. You will be asked if you have had your first dose, and which type of vaccine it was.

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More information

For more information about COVID-19 (novel coronavirus), please refer to the following websites: