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COVID-19 information

COVID-19 information

 From Monday, 31 August Alert Level 2 visitor rules will be in place, as follows:


  • Patients in the majority of hospital inpatient areas are allowed two nominated visitors. They must be the same two people for the length of the patient's stay and over the age of 15. Only one can visit at a time (and not on the same day) for up to two hours only. Our visiting hours are from 8am – 8pm.
  • In maternity, women will be able to have two support people with them during labour and birth, with the same two people able to visit the post-natal ward. Note – these people will not be able to visit following birth at the same time and they are unable to stay overnight.
  • Patients in other speciality areas such as the Emergency Department (ED), Assessment Diagnostic Unit (ADU), Intensive Care Unit (ICU) and the Special Care Baby Unit (SCBU) will have more specific restrictions such as one nominated visitor only. 
  • Due to physical distancing requirements our day-stay patients are unable to have visitors.
  • One support person for outpatient appointments
  • All visitors will need to complete a health screening check upon arrival and wear a face covering.


We realise you are all eager to visit your loved ones, but you cannot visit if you feel even the tiniest bit unwell.

We hope you can understand the continued need to be careful and support safe physical distancing practices.


Where should I go if I think I have COVID-19 or have been exposed to a case? 

Please call your family doctor to get a test first. Your next best option is to visit either an Urgent Care Clinic or a designated practice. The final option is to visit a Community Testing Centre. 

It is completely FREE if you say you’re just needing a test. If your family doctor is busy, they will recommend another family doctor that can test you.

You can also visit a designated GP clinic to get tested. You don’t need to be enrolled to get tested at these clinics.

Another option is to visit an Urgent Care Clinic -some of these are opened 24 hours, 7 days a week.

Your final option is to visit a Community Testing Centre (CTCs). 

If you are unsure about whether you need a test, call Healthline on 0800 358 5453 or your GP. Please be aware that COVID-19 testing is not available at our hospitals.

Designated Clinics, Urgent Care Clinics and Community Testing Centres - Auckland (updated 10 Sep 2020 04:30 am)

What should I know before getting a test?

  • Please ensure you have a mask on and gloves
  • Take your NHI number with you and a form of ID - this will speed up your testing process.

Remember: be calm, be kind and be patient.


Our health authorities are working quickly to trace everyone who has been in close and casual contact with the positive cases. If this is you, they will contact you and advise you on next steps.

If you are in Auckland and have any cold or flu-like symptoms, you should get a COVID-19 test. You can get a free test at:

  • at your doctor – please phone ahead to make an appointment
  • at a community testing clinic

If you are unsure if you should get a test, call your doctor or Healthline on 0800 358 5453.

  • Wear a mask and gloves
  • Take a form of photo ID for every person you are with who is getting tested
  • Bring your NHI number with you (if you know it)
  • Please be patient
  • Go to your hospital appointments unless the service contacts you to reschedule. Our hospitals are very safe to attend
  • Pharmacies remain open
  • Family doctors remain open
  • Urgent care clinics will remain open

There are a number of simple but effective ways you can keep your family safe. These include:

  • Stay home
  • If you have symptoms: fever, runny nose, a cough, loss of taste or smell, please get a COVID-19 test
  • Wear a mask when you are out in public (more information of masks can be found below)
  • Keep track of where you have been
  • Wash your hands regularly
  • Cough or sneeze into your elbow

You can find more information on keeping safe on the Auckland Regional Public Health Service (ARPHS) and Unite Agains COVID-19 websites.

There are two types of masks available – non-medical masks and medical masks.

Most people can use non-medical-grade masks. These masks prevent the wearer from spreading diseases to others and could help protect the wearer from becoming infected.

Non-medical-grade masks can be either single-use or reusable.

  • A single-use mask can only be worn once, and you should throw it away after wearing it.
  • Reusable masks can be washed and reused.

You can buy non-medical-grade masks online or in shops like pharmacies, supermarkets and hardware stores.

You can make your own masks. Find out how at

At Alert Level 2 and higher, people at higher risk of severe illness from COVID-19 should use medical-grade masks to help prevent infection.

When you wear a face mask, it's important you use it safely.

Never share face masks with other people. Face masks should not be worn by:

  • young children or people who could not remove them without assistance
  • people who have trouble breathing.

For more information on how to put on a face mask safely, what to remember while wearing a mask and how to take it off safely, please visit the Unite Against COVID-19 website.

Yes. Staying healthy is important so you should continue to seek healthcare during Alert Level 3. During Alert Level 3, healthcare services, such as Healthline, GPs, cancer services, disability and aged support services remain open.

Some planned care, including elective surgery and radiology, will be provided. Some non-urgent services or treatment may be deferred.

If you have received a medical appointment you should attend.

If you are concerned about any aspect of your health, call your GP.

As always, if you require urgent medical advice, call 111.

It’s normal to feel anxious and stressed during times of uncertainty. The COVID-19 website has plenty of advice on looking after your mental wellbeing.

If you need support with anxiety, distress or mental wellbeing, you can call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week. You can talk to counsellors in languages other than English.

You can also contact the Asian Family Services. They are a nationwide mental health and addiction service that provides free and confidential support in English, Mandarin, Cantonese, Korean, Vietnamese, Japanese, Thai and Hindi. Phone 0800 862 342 from 9am to 8pm, Monday to Friday. For further information, visit the Asian Family Services website.

Health authorities are using genome testing as part of their work in finding the source of the infection. By using genome testing, scientists can compare different strains of COVID-19 and find out.

More information

For more information about COVID-19 (novel coronavirus), please refer to the following websites: