North Shore (09) 486 8900
Waitakere (09) 839 0000

COVID-19 information

COVID-19 information

COVID-19 Visitor policy – Alert Level 1 

 Normal visiting hours are back in place at our hospitals as the country adjusts to life in Alert Level 1.

Our DHB thanks everyone for respecting our visiting restrictions over the past couple of months.

Your understanding and patience have helped us all in our fight against COVID-19.

Please continue to keep yourself and our patients safe by following these three simple rules:

  • please observe good hand hygiene (we have hand sanitizers at all of our main entrances) and cough/ sneeze etiquette at all times
  • do not visit patients if you are unwell (please stay away if you have a cold or the flu!)
  • follow whatever contact tracing option best suits you – for some, this may mean using the NZ COVID Tracer app on your smartphone to scan the QR codes at our front entrances; for others, it may be a matter of registering on arrival.

Our visiting hours can be viewed here

 Where should I go for help if I think I have COVID-19 or have been exposed to a case? 

You can call Healthline on 0800 358 5453. You can also call your GP. Please be aware that COVID-19 testing is not available at our hospitals. Please see below for a list of our community-based testing centres. 

We are still doing high numbers of FREE COVID-19 tests in Auckland which means our COVID-19 testing centres (CBACs) and general practices are busy.

 It also means that although we have the capacity to test everyone who meets the national criteria for COVID-19 testing, there are longer than usual wait times at our CBACs and it may take longer for people to get their results.

 If you need to be tested, plan ahead and prepare for longer than usual wait times.

  • If you have symptoms, phone Healthline (0800 358 5453) or your local GP first to see if you need to be tested or not
  • Plan your trip: if you are advised to get a FREE test at a CBAC please avoid the rush hour period if possible – the best times to go are between 10 am and 2 pm 
  • Please be patient while you wait – our CBAC teams are working long hours to meet the current demand and will test you as soon as possible
    • CBACs staff will ask you again about your symptoms to see if you need a test
    • Please also be considerate of people in the neighbourhoods where CBACs are located – we have traffic management plans in place to reduce the impact on neighbours. Help us by following the instructions of our staff and the traffic management team.
    • If you need a test, it will be FREE anywhere you are tested if you meet the criteria.

For more information about COVID-19 (novel coronavirus), please refer to the following websites: