North Shore (09) 486 8900
Waitakere (09) 839 0000

After Hours and Emergency Departments

In an emergency call 111 and ask for ambulance 
or go to a hospital Emergency Department

What is the Emergency Department (ED)?

  • Where people of all ages with acute and emergency health problems are assessed and treated
  • Open for care 24 hours 7 days a week
  • Most people presenting to ED as acute patients and have not seen their GP before coming to hospital
  • People presenting to the ED are usually seen initially by the Triage nurse
  • Patients are then assessed and treated by the Emergency Medicine doctors and nurses
  • Patients are then either discharged or referred to other services for admission or further investigation and treatment
  • Patients referred to hospital by a GP or Primary Care provider will be directed to the ADU or if they have a more serious illness to the ED by the Triage nurse
  • Other specialty services with doctors working in the ED include:
    • General Medicine
    • General Surgery
    • Orthopaedics
    • Obstetrics & Gynaecology
    • Paediatrics
    • Mental Health

What is Triage?

  • All patients presenting to the ED are triaged by a senior nurse according to the Australasian Triage Scale (ATS)
  • The nurse determines the nature and severity of the illness or injury
  • On the basis of this assessment, those with more severe symptoms or injuries are treated before those with less serious conditions

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