North Shore (09) 486 8900
Waitakere (09) 839 0000


Waitemata DHB has a number of volunteer groups who support our staff, patients, and families/whānau. Our volunteers make a value contribution to our service every day and we appreciate their generous time and support.

Waitemata DHB Volunteers
We have a variety of roles available to you as a volunteer at North Shore Hospital and Waitakere Hospital. You can participate in the following ways:

Front of House: meet and greet patients and visitors, assist with general queries and direct or walk people to different departments/areas within the hospital.

Hospital Wards: assist staff on hospital wards with general non-clinical duties. Support includes helping at meal times, making beverages, providing comfort and talking with patients, supporting activities, directing visitors to patients and answering queries of a general nature. The role and responsibilities vary depending on the needs of each ward.

Outpatients/Clinics: direct or walk patients and visitors to clinic areas and assist where needed. Support includes helping parents with their children, providing patients and their families with free tea and coffee, assisting patients to complete health questionnaires, talking to patients while they are waiting and supporting staff with general administration jobs.

Projects: supporting the organisation with patient experience related projects. Assistance may include collecting data using questionnaires, uploading information in the system, transcribing or other administrative roles. The hours of work vary depending on the needs of the service / organisation.

Gardening: working bees to help maintain hospital gardens. Activities include trimming trees and shrubs, removing weeds from flower beds, laying weed mat and new bark, adding soil to flax pots, planting new plants in pots and removal of plants that are past their use by date. All tools and safety equipment are provided. The working bees are monthly and weather dependant.

Health and Safety Audits: walk around hospital sites and raise any health and safety concerns with the Facilities team. Concerns are prioritised so that urgent issues can be resolved quickly.

Shop: assist and sell items in the gift shop.

Ad hoc requests: assisting with one off events such as preparing mail outs, compiling ward welcome packs, trip hazard assessments, administrative duties such as phoning patients or promoting events.

Contact us for more information about the volunteer roles above or click here for our volunteer guide book. Click here to learn more about two of our volunteers who recieved recognition for their dedication and work.

St John Volunteers – Friends of Emergency Departments (FEDS)
Volunteers from St John support our Emergency Departments and Ward 2 at North Shore Hospital by assisting staff with non-clinical tasks.
They offer support, communication, information and comfort to patients and their families/whanau.
Read more information about Friends of Emergency Departments (FEDS)

Hospital Auxiliary
Hospital Auxiliary volunteers provide for the comfort of patients at both hospitals. Volunteers supply and tidy the magazines in wards and clinics at North Shore Hospital.
They provide comfort cushions, knitted blankets, polar fleece capes, baby blankets, knitted baby wear, mittens, stress cushions, toiletry items and other items as requested.
For more information, contact:
• Linda Smalley (President, North Shore Hospital): 021620373 Email:
• Noelene Coppell (President Waitakere Hospital): 0272566083 Email: 

Volunteer Stroke Service (VSS)
Volunteers from our Volunteer Stroke Service provide conversation opportunities for people with communication difficulties after a stroke. They train as conversation partners and can meet clients on a one-to-one basis or in conversation group.
For more information, contact the Volunteer Stroke Service team by phone, (09) 487 1513 or (09) 486 8945 extension 3012, or email.

Meals on Wheels (Red Cross)
Volunteers from Red Cross deliver meals prepared by our hospitals to elderly, ill and disabled people living at home who would otherwise struggle to provide healthy meals for themselves.
Delivering a hot meal every day also provides an opportunity for regular social contact for those who may be isolated. Click here for more information about Red Cross volunteers.