North Shore (09) 486 8900
Waitakere (09) 839 0000

Telehealth appointments

Video appointmentSome clinics at Waitematā DHB are now able to offer a telephone or video option for selected appointments.

Find out how we have been able to continue providing specialist care with video appointments during the COVID-19 pandemic in this video.

Telephone appointments

A mobile phone or landline

A mobile phone or landline.

It is best if you have a hands-free device. If you have a smartphone, find a way to prop it up so you can move about.

Find a quite, well-lit space where you won't be disturbed

Find a quiet space where you won't be disturbed during your appointment.

Things to prepare - list of medication, questions, a support person

Things to prepare for the appointment:

  • A pen and paper to note things down during your appointment.
  • A prescription card, a list of any medications or your medications in their packaging.
  • A list of questions or issues to help you get the most from your appointment.
  • A support person. You are welcome to have a family member/whānau or friend with you during the call. Just remember to tell the clinician who is with you when you start your appointment.
  • You may be asked to confirm your identity
  • If another person is with you, introduce them to the clinician
  • When you are ready you can talk to your clinician about your health
  • You may receive important information like changes to your medication
  • You can ask the clinician to repeat information to confirm you both have it correctly
  • If something goes wrong with the call, we will call you back
  • After the clinician has finished talking with you, they’ll arrange things like letters, tests and other appointments if needed
  • We will say "goodbye" before we go

Video appointments

A charged up computer, tablet or smart phone with built in camera and microphone

A charged up computer, tablet or smartphone with built in camera and microphone.

A good internet connection

A good internet connection.

You can use data but Wi-Fi offers a better experience.

Find a quite, well-lit space where you won't be disturbed

Find a quiet, well-lit space where you won't be disturbed during your appointment.

Use Chrome, Firefox or Safari browsers or install zoom app on smart devices

Join your Telehealth appointment with any of the following browsers - Chrome, Firefox or Safari.

For smart devices, we recommend that you can download and install the zoom app before your appointment.

Things to prepare - list of medication, questions, a support person

Things to prepare for the appointment:

  • A pen and paper to note things down during your appointment.
  • A prescription card, a list of medications or your medications in their packaging.
  • A list of questions or issues to help you get the most from your appointment.
  • A support person. You are welcome to have a family member/whānau or friend with you during the appointment. Just remember to tell the clinician who is with you when you join your appointment.
  • 5-10 minutes before your appointment, find and open your video appointment email or text message.
  • If you would like to test your internet connection and setup using Zoom click here.
  • At the time of your video appointment click Join your video call appointment via Zoom link. The Zoom software will automatically start. Please remember to select Join with video and Join with audio. If joining from an iPad or similar device select Call using internet audio or Call using device audio.
  • Once joined, you should be in the video waiting room ready to start your appointment
  • Your doctor, nurse or healthcare professional will join your video call when they are ready
  • Say "hello" and wave when connected
  • You may be asked to confirm your identity
  • If another person is with you, introduce them to the clinician
  • When you are ready you can talk to your clinician about your health
  • If you want to show the clinician something, you can try to use the screen camera
  • You may receive important information like changes to your medication
  • You can ask the clinician to repeat information to confirm you both have it correctly
  • If something goes wrong with the call, we will call you back by Zoom or telephone
  • After the clinician has finished talking with you, they will arrange things like letters, tests and other appointments if needed
  • We will say "goodbye" before we go

If all goes well, the call will feel like a face-to-face appointment

Telehealth Video 1 - What you will need for your video appointmentTelehealth Video 2 - What to expect for your video appointmentTelehealth - Using an interpreter for your video appointment

 

Check out the Telehealth FAQs for additional information.