North Shore (09) 486 8900
Waitakere (09) 839 0000

COVID-19 information

COVID-19 information

COVID-19 Visitor policy – Alert Level 2 

Our priority is to keep our hospitals, clinics and other sites safe.  

To achieve this we need to continue to manage the number of people coming to our hospitals and other sites so physical distancing and the other essential infection prevention and control measures are possible.

To protect patients, whānau and staff, the following new visitor rules will be in place until further notice:

  • Patients in the majority of inpatient areas of the hospital will be allowed two nominated visitors. They must be the same two people for the length of the patient’s stay and over the age of 15. Only one can visit at a time (and not on the same day) and can stay for up to two hours only. Our visiting hours will be from 8am – 8pm.
  •  Patients in other speciality areas such as the Emergency Department (ED), Assessment Diagnostic Unit (ADU), Intensive Care Unit (ICU), Special Care Baby Unit (SCBU), Maternity and older adult rehabilitation wards and Ward 5 will have more specific restrictions such as one nominated visitor only.
  • Our immune-compromised patients in day-stay haematology will be unable to have visitors.


All visitors will need to undergo a health screening before they enter the hospital and will need to use personal protective equipment if required.

Our approach is designed to make sure that when visitors come to a hospital (in line with advice from the Ministry of Health) they can do so safely and without putting patients, staff, or themselves at risk. 

Thank you for your support as we work to slow the spread of COVID-19 and help save lives.


Outpatients and Radiology appointments at Alert Level 2

North Shore Hospital and Waitakere Hospital are offering more outpatient clinics and radiology services during Alert Level 2.

The following measures are in place until further notice to ensure the safety of our staff, patients and their friends and whānau:

  • patients coming to hospital for one of these appointments will be able to bring one support person with them if required 
  • all patients and support people will need to complete a health screening check upon arrival
  • there will be a security check at the entrance way – please have your appointment letter and a form of photo ID ready
  • support people will need to sign in at the reception to meet Alert Level 2 contact tracing requirements.

We advise you arrive 10 minutes early to your appointment to allow time for these additional safety requirements to occur.

There may be delays to clinic appointments as our teams work to deliver care and services while maintaining appropriate physical distancing.

Please attend your scheduled appointment. Our hospitals are ready to care for you.

If you are feeling unwell please stay home and reschedule your appointment.

 


Is the emergency department still open at Level 2?

Yes, however, if you turn up at our Emergency Departments, you may be directed back to community care (e.g. Whitecross) if it is not a clinical emergency. COVID-19 testing is not available at our emergency department. 

Please help us by keeping our Emergency Departments (EDs) for emergencies. If you or a whānau member has a condition that is not urgent or severe (and not COVID-19 related), phone your GP or call the general Healthline number (0800 611 116) for advice. If it is an emergency, don’t hesitate to call 111 immediately or come to the ED. 

 


 Where should I go for help if I think I have COVID-19 or have been exposed to a case? 

You can call Healthline on 0800 358 5453. You can also call your GP. Please be aware that COVID-19 testing is not available at our hospitals. Please see below for a list of our community-based testing centres. 

You only need to have ONE of the below symptoms to be tested:

  • Cough
  • Sore throat
  • Runny nose
  • Shortness of breath
  • Loss of smell  
  • Fever

If you do not have any symptoms, you will not need to be tested. If you’re unsure if you need to be tested, call your family doctor or phone Healthline on 0800 358 5453.

Thank you for your support and understanding as we work together to make sure our hospitals, clinics, general practices, pharmacies and other community services can provide safe care over the coming weeks. 

As part of this a lot of planned care, including some elective surgery will be postponed – but some will go ahead.  Please come to your appointment unless we contact you directly to reschedule it.

Please help us by keeping our Emergency Departments (EDs) for emergencies - if you or a whānau member has a condition that is not urgent or severe (and not COVID-19 related), phone your GP or call the general Healthline number (0800 611 116) for advice.  If it is an emergency, don’t hesitate to call 111 immediately or come to the ED.

Keep checking our website and Facebook page for updates on how to access our services over the next month. We will be moving to telephone/virtual appointments where we can, and will continue to provide essential healthcare services. 

By all doing our bit and uniting against COVID-19 we have the best chance of protecting ourselves and our loved ones.  For all other information on COVID-19, visit www.covid19.govt.nz

The Prime Minister has announced a significant escalation in New Zealand’s response to COVID-19. By Wednesday New Zealand will be at alert level 4, which means that only essential healthcare services – in hospitals, general practice, pharmacy, and elsewhere in the community - will remain open. All other services will be shut down nationally. This will mean that almost all planned care, including surgery, will be postponed.

From a public health perspective, this is the right decision. It allows us the very best opportunity to stop and contain the spread of COVID-19 in Aotearoa. If we all do our bit, unite against COVID-19 and follow official advice we have the best chance of protecting ourselves and our loved ones.

Waitematā DHB is working with the Ministry of Health and other agencies to implement the changes we need to make to protect our communities.  Today our message to patients is please come to your appointment unless we contact you directly to reschedule it.

Regular updates on will be posted here and on our Facebook page

For all other information on COVID-19, visit www.covid19.govt.nz

For more information about COVID-19 (novel coronavirus), please refer to the following websites: