North Shore (09) 486 8900
Waitakere (09) 839 0000

COVID-19 information

*Auckland will move from COVID-19 Alert Level 4 to Alert Level 3 at 11.59pm on Tuesday 21 September.


Visitor guidance - Alert Level 3


 We know how important it is for people in our care to be able to stay in touch with their loved ones.

We also need to be vigilant about not creating potential opportunities for the spread of COVID during heightened alert levels.


  • Each patient is allowed one nominated visitor only from within their 'bubble' for the duration of their stay while we remain at community Alert Level 3. This must be the same person on each visit. The visitor is not interchangeable.
  • Any requests for more than one visitor per patient will be considered on compassionate grounds, with specific approval required.
  • In maternity, one support person is allowed to be with pregnant woman during labour and birth, and one partner or support person allowed during the postnatal stay.
  • There are no visitors allowed in the Emergency Departments, Medical Assessment and Diagnostic Units, Mason Clinic and our mental health inpatient units under Level 3 to ensure physical distancing requirements can be managed.
  • Outpatients are each allowed an appropriate support person to attend appointments with them.


Alert Level 4 information

During a COVID-19 pandemic Level 4 response patient visitors will not be permitted into Waitematā DHB facilities, except on the strict compassionate grounds outlined below. These rules are consistent with Government measures that are in place to restrict contact between people and reduce the risk of COVID-19 spreading. 

The rules also reflect the vulnerable nature of many of the individuals who access our services and are at high risk of the impacts of COVID-19. They consider the well-being of individual patients alongside the wellbeing and safety of the Waitematā DHB community and workforce as a whole. 

We continue to monitor developments regarding COVID-19. Restrictions outlined in the visitors policy will be regularly updated to reflect any changes in prevalence, risk and impact on hospital services.


Compassionate Grounds Exemptions 


• One support person for the birth of a baby 

• The support person must not be in self-isolation due to recent overseas travel or have known COVID-19 contact or symptoms

• The support person is able to stay with mother during birth and the same support person is able to stay with the mother during their postnatal stay. This support person is not interchangeable


Special Care Baby Unit (SCBU) 

• Mothers and babies are considered the “patient” as the mother is required for care and feeding 


 Rangatira (Paediatric Ward) 

• One parent/guardian only 

• This person cannot be interchanged therefore same parent/guardian for all visits 


End of Life 

• A compassionate response is required and at the discretion of the Charge Nurse/Midwife Manager 

• Visitors (up to two) for end of life/terminal patients 

• These visitors cannot be interchanged 

• These visitors must not be in self-isolation due to recent overseas travel or have any known COVID-19 contact or symptoms 


COVID-19 information

Where should I go if I think I have COVID-19 or have been exposed to a case? 

Please call your family doctor to get a test first. Your next best option is to visit either an Urgent Care Clinic or a designated practice. The final option is to visit a Community Testing Centre. 

It is completely FREE if you say you’re just needing a test. If your family doctor is busy, they will recommend another family doctor that can test you.

You can also visit a designated GP clinic to get tested. You don’t need to be enrolled to get tested at these clinics.

Another option is to visit an Urgent Care Clinic -some of these are opened 24 hours, 7 days a week.

Your final option is to visit a Community Testing Centre (CTCs). 

If you are unsure about whether you need a test, call Healthline on 0800 358 5453 or your GP. Please be aware that COVID-19 testing is not available at our hospitals.

Designated Clinics, Urgent Care Clinics and Community Testing Centres - Auckland

What should I know before getting a test?

  • Please ensure you have a mask on and gloves
  • Take your NHI number with you and a form of ID - this will speed up your testing process.

Remember: be calm, be kind and be patient.


Vaccination information

Who can book now

If you are aged 12 or over, you can book your free COVID-19 vaccination now. It does not matter what your visa or citizenship status is.

You can book on behalf of someone else — or help them with their booking — if you have their permission.

If you are a worker in a border or managed isolation and quarantine (MIQ) setting, getting vaccinated for COVID-19 is mandatory.

How to book online

The Book My Vaccine website is the fastest and easiest way to book and make changes to your appointment. Booking through the website can take 5 minutes or less. Click here - Book My Vaccine

To make a group booking online

Choose a clinic that has multiple bookings available around the time you want to get vaccinated. Book yourself first. You will need to book each person getting vaccinated into the same clinic.

If you have any problems when booking

Email the Book My Vaccine team if you have any problems booking or need to change your details.


How to book over the phone

You can book over the phone by calling the COVID Vaccination Healthline on 0800 28 29 26.

All calls are free, and the team are available from 8am to 8pm, 7 days-a-week. You can ask for an interpreter if you need one.

What to expect when you call

You might have to wait a little while before your call is answered, as the lines can be busy — please be patient. Once your call is answered, it will take around 15 minutes to book your appointments.

When you call, it is a good idea to have your NHI (National Health Index) number ready. This will make the booking process quicker. You can find your NHI number on a hospital letter, a prescription or prescription receipt. The Ministry of Health has also set up an 0800 number that you can call to find out: 0800 855 066.

Getting your second dose

For the best protection, it is important to get 2 doses of the vaccine.

When to get your second dose

The standard gap between doses is now 6 weeks or more.

We are extending the standard gap because it allows us to give 1 dose (partial protection) to a larger number of people faster.

Early findings from a small number of well-designed studies show that an extended gap between doses of the Pfizer vaccine gives at least an equally robust immune response.

In some situations, you may be advised to have a shorter gap between doses. For example:

  • if you are on a specific clinical treatment plan
  • if you are at higher risk of contracting COVID-19.

The minimum gap between doses will continue to be 21 days.

How to book your second dose

Follow the same steps as for booking your first dose, either online or over the phone. You will be asked if you have had your first dose, and which type of vaccine it was.

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More information

For more information about COVID-19 (novel coronavirus), please refer to the following websites: