North Shore (09) 486 8900
Waitakere (09) 839 0000

Public Consultations

When we formally consult with the community we aim to:

• acknowledge the Te Tiriti o Waitangi (The Treaty of Waitangi) based relationship with iwi and our relationships with Te Runanga o Ngati Whatua and Te Whanau o Waipareira
• provide the community with a genuine opportunity to influence the outcome of decisions
• recognise that the community is ethnically and demographically diverse and that different approaches may be needed to ensure everyone is able to participate in a way that is appropriate to them
• provide clear, comprehensive and balanced information. Use simple language and avoid jargon
• communicate the outcome of the consultation back to the community on how the feedback has been considered during the decision-making process.

South Kaipara Health Care

Residents of South Kaipara are being asked for their thoughts on health services in the area in a major survey of the community.

The project is being carried out by the Helensville District Health Trust with support from Waitemata District Health Board and ProCare Health Ltd. The intention is to get as much community feedback as possible on what health services people think are easy or difficult to use, and what services they’d like to see more of.

Survey forms will be available at various locations around South Kaipara, including the Kaipara Medical Centre and Te Whare Oranga ō Parakai.

Visit for more information and to complete the survey online. Closing date 27 October 2017.

Waitemata DHB/Auckland DHB Disability Strategy Implementation Plan 2016-2026

Waitemata DHB and Auckland DHB are developing a joint plan for the implementation of the New Zealand Disability Strategy 2016-2026 and would really like input from the disability sector and disability community.
Please take part in our online survey, or you can attend our two community meetings for Wednesday, August 30 in Western Springs and Friday, September 1 in Glendene. Both meetings run from 10am to 12:30pm. Click here to learn more about both meetings.

Patient Entertainment Devices

Over the last year, patients in Ward 7 at North Shore Hospital have had access to iPads at their bedside as part of a pilot project to improve the experience of people in hospital.

These were introduced because patients consistently tell us that having access to the internet and better entertainment options helps to make their hospital experience positive. The DHB offers 24/7 free WiFi so the iPads are permanently connected, and provide a range of options including music, movies, news, books, games etc.

Members of the DHB’s online community panel were invited to provide their thoughts on Patient Entertainment Devices in hospital to inform the roll out of an engagement system across the hospital. The survey was open from 17 March to 10 April 2017.

Key feedback was that most people (97%) were interested in having access to an entertainment system with many people likely to use their own devices: 67% their own smart phone, 45% their own laptop and 52% their own tablet. However, 46% of respondents felt that they might like to use a hospital provided device.

The most common new features that participants felt they would use was meal ordering followed by tailored health content relevant to their own health needs. Key concerns about using these kinds of devices related to the cleanliness of devices and the risk of theft. For more information see the detailed report.


Waitemata District Health Board is trying to make it easier for people to find their way around the hospital sites. In October and November 2016, members of the community were invited to help us identify where some of the problems were at North Shore and Waitakere Hospitals to help us improve walkways, signage and the accessibility of both hospitals.

The community identified a number of issues which the DHB is now exploring in detail. Some initial improvements to signage around the hospital grounds is expected to take place later this year.

Thanks to everyone who participated - access the feedback report.

Community outreach report

An opportunity was provided to deliver health promotion and community engagement at the Inaugural Pasifika Youth Rugby League Cup tournament which was played in Auckland from January 26-28 2017 at Cornwall Park. It featured under-16 and under-18 representative teams from five Pacific nation teams and NZ Māori rugby league.

A report has been prepared outlining the promotional activities carried out and the feedback received from the community on how we could support them better to stay healthy.

Pacific Health Action Plan (Our Health in Our Hands)

The first Pacific Health Action Plan was developed in 2013 for the Pacific populations of the Auckland and Waitemata District Health Boards (DHBs). It was developed in partnership with all of our partners; from primary care, to churches and communities.
We are now in the process of updating the plan. The community were asked for feedback to help us make sure that we identify the right priorities and activities that will make the most difference to improve the health of our Pacific community.
Public consultation closed on 31 August 2016 and the feedback is now available:
Summary of findings
Detailed analysis of the findings
Work is now taking place to update the Pacific Health Action Plan based on feedback received. Further information will be made available as this progresses.

Waitemata DHB Primary Birthing Unit Consultation

In order to understand the needs of the community, the level of support for primary birthing units and to further understand which delivery models would be most acceptable to the community, consultation took place in Waitemata DHB between 18 January - 7 March 2016.
We received a positive response from the community to consultation, and would like to thank all those who took the time to participate.
Analysis of the feedback has now been completed to inform the DHB Board as to the communities’ views, and on 29th June this was tabled for consideration at the Waitemata DHB Board meeting.
The Board was pleased with the consultation and interested in the report findings. They have requested that a business case be developed by the DHB on all four of the options presented to the community. We look forward to bringing you more information on outcomes of this process in the future.
The findings for the Waitemata DHB Primary Birthing Consultation are available through the following links:
Newsletter (summary of findings)
Research report (detailed analysis of the findings)

Community Services Plan 2016

Waitemata District Health Board (DHB) is currently considering community-based health services and what improvements could be made:
• to respond to growth
• improve patient experience and outcomes for our population
• to better integrate health services between the community and hospital
• ensure the right services are provided in the right place
To help ensure that the community’s perspective would be included in the development of the plan, an online survey was carried out in April/May 2016 which gained over 300 responses.
Thanks to everyone who participated - access the summary feedback report.

Better health services for transgender communities

The Northern Region district health boards (DHBs), Northland, Waitemata, Auckland and Counties Manukau are working on a proposal to develop a better health service for people in the region’s transgender communities.

A Clinical Lead and Project Manager have now been appointed to progress the development of a plan for a Northern Region Transgender Care Pathway based on feedback from community and online forums, clinical advice on best practice and a robust evidence base. Applications are open until 12 March 2017 for people interested in joining the new Transgender Clinical and Consumer Advisory Group.

Visit Auckland DHB’s website for further information or contact the Project Manager.

Womens Health Collaboration Maternity Services Plan

Women’s Health Services in Auckland DHB and Waitemata DHB have been working collaboratively with a range of stakeholders to determine how best to deliver primary and secondary maternity services to our populations into the future. This collaboration has culminated in the launch in late 2015 of the: ‘Auckland DHB and Waitemata DHB Collaboration Maternity Plan’.
The plan details 22 strategies to strengthen services, based on the themes to improve and enhance quality of care, build confidence, support parents and practitioners, and meet future population needs; including a strategy to increase the number of primary birthing beds across the region.
Click here for further details, including information about how you can stay informed or get involved as this plan is implemented.

Other health-related consultations