Patients & Visitors

Where should you go?

Follow the 1-2-3 rule. The Emergency Department is for emergencies only

Getting around

Get to our hospitals clinics by: ambulance, driving, public transport, taxis, shuttles, transfers and parking information

Staying in hospital

Menus and meal times, visiting hours, uniforms, health passport, quality boards, tests, going home, when you get home

Your safety in hospital

Confidentiality, falls, infection control, privacy and dignity, security, emergency planning

Do you have to pay?

Payment policy, Eligibility for free healthcare, FAQs.

PACU (Surgical Services)

Supporting you

Advanced Care Planning, Chaplaincy Service, Code of Rights, Cultural Support, Health and Disability Advocacy Services, Health and Disability Commissioner

Other facilities

ATMs, Cafés, Pharmacies, Health Links

Improving your experience

Watch patients' stories and In Your Shoes video

Tell us what you think

How to give us feedback, Health Links, become a volunteer

The Entertainment Book

The digital Entertainment Book sales proceeds contribute to the Well Foundation supporting the entire Waitematā DHB through fundraising

Your clinical records

Clinical Records can assist you with any requests for your clinical information from Waitematā DHB.