Compassion is one of Waitemata DHB’s core values and this is reflected in the approach we take to providing parking fee relief for those who are in genuine need.
This guidance has been developed to help members of the public and staff understand the process the DHB uses when considering applications for assistance with the cost of parking at our key sites.
At all times, consideration of the individual is carefully balanced against the need for the DHB to generate the funds required to provide parking facilities that meet the needs of our fast-growing community in light of the fact that there is no government funding for car parking at Waitemata DHB.
We acknowledge the significant social, psychological and spiritual value of whanau, family and friends visiting their loved ones in hospital.
A Congress Ticket gives the visitor unlimited entry and exit, free of charge, to the site for one week
The type of ticket will depend on the circumstances below.
Requests for parking concessions will be considered by the Charge Nurse Manager (or Nurse Coordinator if out of hours) in the first instance.
If it is decided that a request for a parking concession should be declined, the matter should be referred to the General Manager of the Service concerned for review. The General Manager will also communicate the decision directly to the whanau/family member/carer concerned.
Similarly, if there is doubt or concern about whether a concession should be granted, the matter should be referred to the General Manager of the Service concerned.
When considering requests for parking concessions, members of staff are expected to be compassionate and use their judgement. The following circumstances may be taken into account, but they are not exclusive: