For any medical related enquiries, please contact your doctor (GP).
Compliments, complaints or suggestions
Waitemata DHB welcomes any complaints or suggestions for improvement. Any feedback will help us to improve on the services we provide to our patients and our community.
How to provide feedback
You have several options for giving feedback about our services or staff here at Waitemata DHB.
Talk with a health professional (like your family doctor) caring for you or contact his/her manager.
Or you can email your comments directly to Waitemata DHB.
Or phone us:
Surgical & Ambulatory Division - (North Shore, Rodney & Waitakere)
(Theatres, Surgical Wards, Surgical Specialities, Outpatients, ICU/HDU, Radiology, Breast Screening)
Kathy - DDI 09 442 7238
Medicine & Health of the Older Person Division - (North Shore, Rodney & Waitakere)
(Medical Specialities, Medical Wards, AT & R Wards, ECC - North Shore and Waitakere Hospitals, Community - Allied Health, NASC, District Nursing)
Michelle - 09 486 8920 Ext 3443
Child, Women & Family Division (North Shore, Rodney & Waitakere)
(Obstetrics, Gynaecology, Paediatrics, Child & Family, Child Health, Regional Dental Service - ARDS)
Sarah - DDI 09 838 1486
District Mental Health Division (North Shore, Rodney & Waitakere)
(CADS, Forensic Services, Adult Services, Maori Mental Health, Pacific Mental Health)
Alison - DDI 09 487 1417
Hospital Operations Division
(Food & Nutrition, Duty Managers, Asian Health Services, Pacific Support Services, Pharmacy, Laboratory, Reception & Phones, Clinical Records, Clinical Typing, Bureau)
Jane - 09 486 6920 Ext 2568
Facilities & Development Division
(Security & Parking, Hospital Catering, Facilities Design, Development and Maintenance)
Cheryl - DDI 09 488 4638
Corporate & GP Complaints - Carole - 09 486 8920 Ext 3786
Or write to us:
Waitemata District Health Board
Attention: Quality and Risk Team
PO BOX 93-503, Takapuna, Auckland 0740.
We will acknowledge receipt of your complaint within five working days. We will endeavour to investigate your complaint within 20 working days from the date of acknowledgement. You will be informed of this if this will take longer and the reasons why this might be necessary.
Helpful links – To assist in making a complaint
If you require independent support to assist you during the complaint process, you may wish to use the free services of:
Health and Disability Advocacy Service
Freephone: 0800 555 050
Phone: (09) 441 9001
Fax: 0800 2787 7678
Or view our website
Health and Disability Commissioner
Freephone: 0800 11 22 33
Address: PO Box 1791, Auckland, New Zealand
Or view our website
District Inspectors (for those under the Mental Health Act)
Phone: (09) 966 0556.