For any medical related enquiries, please contact your doctor (GP). 

Compliments, complaints or suggestions

Waitemata DHB welcomes any complaints or suggestions for improvement. Any feedback will help us to improve on the services we provide to our patients and our community.

How to provide feedback

You have several options for giving feedback about our services or staff here at Waitemata DHB. 

Talk with a health professional (like your family doctor) caring for you or contact his/her manager.
Or you can email your comments directly to Waitemata DHB. 

Or phone us:
Adult Health Services, North Shore Hospital; Kathy, 486 8920 ext 6522
Adult Health Services, Waitakere Hospital; Kathy, 486 8920 ext 6522
Home and Older Adults Services; Shelly, 486 8920 ext 6632
Child, Women and Family Service; Sarah, 486 8920 ext 7846
District Mental Health; Alison, 487 1417
Clinical Support Services; Dawn, 486 8920 ext 3928
Corporate and GP complaints; Carole, 486 8920 ext 3786. 

Or write to us:
Waitemata District Health Board
Attention: Quality and Risk Team
PO BOX 93-503, Takapuna, Auckland 0740. 

We will acknowledge receipt of your complaint within five working days. We will endeavour to investigate your complaint within 20 working days from the date of acknowledgement. You will be informed of this if this will take longer and the reasons why this might be necessary.

Helpful links – To assist in making a complaint

If you require independent support to assist you during the complaint process, you may wish to use the free services of: 

Health and Disability Advocacy Trust
Freephone: 0800 555 050
Phone: (09) 441 9001
Fax: 0800 2787 7678
Or view our website

Health and Disability Commissioner
Freephone: 0800 11 22 33  
Address: PO Box 1791, Auckland, New Zealand 
Or view our website

District Inspectors (for those under the Mental Health Act)
Phone: (09) 966 0556.